Our 28-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact, ) and we will issue a full refund for the price you paid for the item less a handling charge of 15% of the returned goods order value. 

We can only accept the return of opened items if they are faulty due to manufacturing defects. Please note that we reserve the right to send back items to you that have been returned to us after 28 days unless they are faulty.

We reserve the right to send a replacement for any defective product, and we are not obliged to pay a refund.

In the event of garrisonlocks.co.uk sending you a replacement for a damaged, defective or wrong item, you must return the item to garrisonlocks.co.uk within 28 days. garrisonlocks.co.uk reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 28 days of the date on which garrisonlocks.co.uk confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

 

 

Please take a look at our returns policy:

1. Include your order reference number or Invoice id (if you purchased using paypal) with your items.
(Please call Garrison Locks customer service team to ensure your order is being returned to the correct address prior to posting )

2. Check items are in the same condition you received them in, along with the original packaging and all manuals and accessories ie Keys, fixings etc

3. Send your items to Garrison Locks (or named supplier, if applicable). We can't reimburse your post and packing costs, unfortunately.

4. There are a few items we can't refund: 
- Special services such as Professional Installation.
- Made-to-order items, such as cut keys, keyed alike locks and or bespoke items.

5. We'll refund you once we receive your item(s) back, but it might take up to 28 days to appear on your statement.
Garrison locks return form